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Early Black Friday: a getaway for two is our thank-you on orders of $2,500 or more. How it works

Refund policy

Every product we sell is brand new, in perfect condition and covered by the full manufacturer warranty. Everything we sell can be returned unused under the general terms below, except the few items listed under "Items that cannot be returned". Some brands have their own terms, and those brands are listed under "Brand terms". A brand's terms replace the general terms only where they differ. Many product pages also answer "What is the warranty and return policy?" in their FAQ.

We sell only to customers who intend to use the product throughout its useful life. Orders placed for one-time or temporary use are not eligible for return under any circumstances. This includes orders for a trade show or a conference venue, and orders placed by promotional companies or trade show facilitators.

Cancellations

You can cancel an order within 24 hours of placing it, unless it has already shipped. We process every order right away, so contact us as soon as possible at support@topshelfgolf.com or 1 (888) 871-6110. If your order has not shipped yet, we will try to cancel it, but we can't guarantee it. If it has already shipped, the return rules below apply. Every refund is subject to the 3% fee described under "What you get back".

Check that all of the information on your order, including the shipping address, is correct before you submit it. We are not liable for a shipment that is lost or misrouted because the address you gave us was wrong. If you think you entered a wrong address, contact us immediately so we can correct it.

General terms

  • You have 30 days to tell us you want to return a product, unless the brand terms below state a different window.
  • After you tell us, you must return the item within 14 days.
  • The item must be unused and in new, sellable condition, unless the brand terms below accept used items.
  • Returns may be subject to a restocking fee of up to 20%, unless the brand terms below state a higher fee.
  • We do not accept returns or exchanges after the time this policy allows for that product.
  • A cancellation after the item has shipped, or a refusal at delivery, is handled as a return.

Impact screens, hitting mats and turf

Impact screens, hitting mats and turf are wear-and-tear products. You can return them unused under the general terms or their brand's terms. Once a screen has been hit or a mat or turf has been used, it cannot be returned. Enclosures and simulator packages that include a screen or a mat can be returned unused under their brand's terms. If the screen, mat or turf in a returned kit has been used, that part follows the rule above and is not refunded.

How to return

  1. Email support@topshelfgolf.com to request a return merchandise authorization (RMA) and return instructions. We respond within 24 hours.
  2. A printed copy of the email with your RMA number and return instructions should be included in the box.
  3. Return the item within 14 days of your notice that you intend to return it. We refuse returns that arrive without an RMA.

Send back:

  • The item free of damage. It must be unused and in new, sellable condition unless the brand terms below accept used items.
  • The original packaging with all parts and components, including boxes, bags and accessories.
  • Any gift or free product that came with the order.

You pay the return shipping on every non-warranty return or exchange. You pay the shipping and handling fees for returning or exchanging a product, and you carry the risk of loss until the item reaches us. If your returned item is damaged during return shipping, you must file a claim with the carrier. We cannot issue a refund in that case.

What you get back

We refund the purchase amount, minus:

  • What it cost us to ship your order to you: the carrier charge plus our warehouse handling fee. This applies even if your order shipped free.
  • A 3% fee. Transaction fees are non-refundable, so every refunded order carries a 3% fee, deducted from the refund amount. The payment processor collects this fee. Top Shelf Golf does not keep it.
  • Any restocking fee that applies under the general terms or the brand terms below, and the cost of any damaged or missing parts.

We issue the refund after we receive and inspect the return. The refund goes to the payment method used for the order.

Brand terms

These brands have return terms that differ from the general terms, such as a different return window, accepting used items, or a restocking fee above 20%. Everything not listed here follows the general terms. The cost of shipping your order to you, the 3% fee and return shipping under "What you get back" and "How to return" apply to every brand.

  • Blue Tees Golf: 100-day return window from delivery. You may use the product reasonably during that time. A product that has been intentionally damaged, abused or altered, or is missing components, may have its refund declined or reduced.
  • Carl's Place: A used item that Carl's Place accepts as suitable for resale carries a 30% restocking fee. Screens and enclosures sized outside the range of dimensions Carl's Place offers, Built-In Golf Room Kit screens, which are sewn to your room's exact dimensions, products with a custom or non-standard finish, and custom-sized replacement components are made to order and cannot be returned.
  • Cart Tek electric caddies: A used caddy can be returned within 30 days with a $300 restocking fee, plus the cost of any damaged or missing parts. Golf bags can be returned unused only.
  • Full Swing KIT: You can return your KIT within 30 days of delivery, used or not, with all of its accessories in the original box.
  • Golf Training Aids and The Putting Arc: 60-day return window. Items not returned like new in the original packaging carry a 25% restocking fee.
  • Lag Shot: 30-day trial from the day you receive it. You can return it used or not.
  • Leadbetter, Sure-Golf and Divot Board training aids, and Parallel Eyewear sunglasses: We also accept items that are not like new or not in the original packaging, with a 25% restocking fee.
  • Motocaddy electric caddies: A caddy that shows any sign of use carries a 30% restocking fee.
  • Robera electric caddies: A caddy that has been used (on a course, driveway or backyard) carries a restocking fee of up to 30%.
  • Shop Indoor Golf (SIG): An item with visible wear or missing parts that cannot be resold as new carries a restocking fee of up to 40%.
  • Uneekor launch monitors: Eligible for return until the earlier of 15 days after license activation or 60 days after receipt. Uneekor base-level software can be returned only together with the launch monitor it came with.

Items that cannot be returned

  • Software. All software purchases are non-refundable, except Uneekor base-level software returned together with its launch monitor.
  • Our Tour Landing Pad. Every landing pad is custom-cut to order, so we cannot accept returns or exchanges on it. Double-check your measurements and specifications before you order.
  • Built-In Screen Golf Simulator screens. Each is sewn to your exact wall dimensions, so it is made to order and cannot be returned.
  • Made-to-order Carl's Place items listed under Brand terms.
  • Used impact screens, hitting mats and turf, as described above.
  • Orders for one-time or temporary use, as described at the top of this page.
  • Optoma projectors cannot be returned unless they arrive defective.

Damage in shipping

We inspect every order before it ships and pack it securely, but damage can still happen in transit. Inspect the carton and its contents before you sign for the delivery (FedEx packages may not require a signature). If you see damage, note it on the bill of lading, refuse the shipment and contact us immediately at support@topshelfgolf.com or 1 (888) 871-6110.

If damage is not noted on the delivery paperwork (the freight bill of lading or acceptance log), we are not responsible for the cost of repairing or replacing damaged items. If you cannot inspect the contents at delivery, write on the bill of lading that the contents appear damaged and that you could not inspect them before signing. You then have 24 hours to start a damage claim with us.

Defects and warranty

If a product appears defective in use, contact the manufacturer directly about its warranty. Warranties differ by brand and product. Most product pages list the product's warranty.